FAQ

About Beyond Basics

Who is Beyond Basics?

Beyond Basics is an online fashion retailer offering a curated selection of timeless and versatile wardrobe essentials, including Long Sleeve Tops, Midi Dresses, Pants, and more. We cater to fashion lovers worldwide, providing high-quality products and exceptional customer service.

Product Questions

What types of products does Beyond Basics offer?

We offer a range of products including Camis & Tanks, Jeans, Long Sleeve Tops, Midi Dresses, Pants, and Shorts. Our collection is designed to provide timeless elegance and versatility for everyday wear.

Are your products available in different sizes?

Yes, our products are available in a variety of sizes to ensure a perfect fit for everyone. Please refer to the size chart provided on each product page for detailed measurements.

Shipping & Delivery

What are the shipping options available?

We offer two main shipping methods:

• Standard Shipping: Delivered via DHL or FedEx within 10-15 days after shipment. Shipping fee is $12.95.
• Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after shipment.

Do you ship internationally?

Yes, we ship worldwide except for some remote areas in Asia and other regions. Please check our shipping policy for more details.

How long does it take to process an order?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from the date of receipt. Items must be in their original condition with all tags attached. For more details, please visit our Returns page.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.

Payment & Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.

How do I create an account?

You can create an account by clicking on the “Sign Up” button on our website. Follow the prompts to enter your details and set up your account.

I forgot my password. How can I reset it?

You can reset your password by clicking on the “Forgot Password” link on the login page. Enter your email address, and we will send you instructions to reset your password.

Customer Service

How can I contact customer service?

You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.

What are your customer service hours?

Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.

Community & Newsletter

How can I stay updated on new arrivals and promotions?

Join our community by signing up for our newsletter. You’ll be the first to know about our latest arrivals, special offers, and exclusive events.

How do I unsubscribe from the newsletter?

You can unsubscribe from our newsletter by clicking the “Unsubscribe” link at the bottom of any newsletter email. Alternatively, you can contact our customer service team to assist you.