At Beyond Basics, we strive to make your shopping experience as seamless as possible. Below, you’ll find detailed information about our shipping and returns policies.

Shipping Information

We offer two shipping options to cater to your needs:

  • Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery times for free shipping are 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before your item is shipped.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • Unworn, unused, and in its original condition.
  • In the original packaging with all tags attached.
  • Returned within 15 days of receiving your order.

Note: Due to hygiene reasons, certain items such as Camis & Tanks and Long Sleeve Tops cannot be returned or exchanged unless they are defective or damaged upon arrival.

How to Initiate a Return or Exchange

Follow these steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange. You can use the template below to make the process easier.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Ship Your Item: Package your item securely and include the RMA number on the outside of the package. Ship it to the address provided in the instructions.
  4. Wait for Confirmation: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your request.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Beyond Basics Team,

I would like to request a [return/exchange] for my recent order (Order #[Your Order Number]). Below are the details:

Item(s) to Return/Exchange: [List the item(s) and their quantities]
Reason for Return/Exchange: [Provide a brief explanation]
Preferred Resolution: [Refund/Exchange for a different size or color]

Please let me know the next steps and provide the necessary instructions.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

For exchanges, we will ship the new item to you as soon as we process your request. Shipping times will depend on your location and the chosen shipping method.

Contact Us

If you have any questions about our shipping or returns policy, feel free to reach out to us at:

Thank you for choosing Beyond Basics. We appreciate your trust in us and look forward to serving you again!